- Open-enrollment courses and programs: Standardized training courses conducted at our facilities.
- In-house training: Customized training programs developed specifically for a client.
Any training order implies the buyer’s unconditional acceptance of and full adherence to these General Terms and Conditions of Sale (GTC). These GTC take precedence over any other document from the buyer.
RSOFT REUNION shall provide the client with two copies of a continuing professional training agreement as required by law. The client agrees to return to RSOFT REUNION, as swiftly as possible, one signed copy bearing its company seal or signature. RSOFT REUNION will also send the client a quote to be signed, along with the general terms and conditions, and a registration form to be completed by the trainee(s). A satisfaction survey and a training certificate will be sent to each trainee following each training session.
From the date the training contract is signed, the trainee or the company has 10 days to cancel; they must notify the training organization by registered letter with return receipt. In this case, no payment may be required from the trainee or the company.
All our prices are listed exclusive of tax. VAT at the current rate will be added. Any course, program, or track that has begun must be paid in full. Since RSOFT REUNION’s acceptance is contingent upon full payment of the invoice, RSOFT REUNION expressly reserves the right to freely allocate the seats reserved by the client until the registration fees have been covered under the conditions set forth below:
- A 30% deposit is paid upon ordering. This deposit will be retained by RSOFT REUNION if the client cancels the training.
- Payment of the balance, payable by the trainee, is due no later than 5 days prior to the training.
In the event of non-payment in full of an overdue invoice, after a formal notice has remained unanswered within 5 business days, RSOFT REUNION reserves the right to suspend any ongoing training.
Meals are not included in the course price. Unless otherwise specified at the time of registration, they are billed separately.
If the client wishes for payment to be issued by the OPCA under whose jurisdiction they fall, they must:
- submit a request for coverage before the start of the training and ensure that the request is processed successfully;
- indicate this on their registration form; - ensure that payment is successfully processed by the organization they have designated.
If the OPCA covers only part of the training cost, the difference will be the client’s responsibility.
If RSOFT REUNION has not received payment from the OPCA by the first day of the training, the client will be billed for the full cost of the training. In the event of non-payment by the OPCA, for any reason whatsoever, the client will be liable for the full cost of the training and will be billed for the corresponding amount.
If a Customer places an order with RSOFT REUNION without having paid for any previous order(s), RSOFT REUNION may refuse to fulfill the order and provide the relevant training, and the Customer shall not be entitled to any compensation for any reason whatsoever.
Any cancellation by the Client must be communicated in writing. For any cancellation, even in cases of force majeure, made less than 15 days before the start of the training session, the full participation fee will become immediately due and payable as a lump-sum compensation.
In the event of a cancellation communicated at least 30 business days before the session: no compensation. In the event of a cancellation notified less than 30 days but at least 15 business days before the session: 30% of the fees for the session will be billed to the Client. RSOFT REUNION reserves the right to postpone or cancel a session in the event of an insufficient number of participants. An alternative session date or another course will be offered to you if applicable.
In the event of cancellation of catering services, regardless of the cause, RSOFT REUNION will retain the full amount received.
Personal information provided by the Customer to RSOFT REUNION in connection with and for the fulfillment of orders and/or sales may be shared with RSOFT REUNION’s contractual partners for the purposes of such orders. In accordance with French regulations applicable to such files, the Customer may write to RSOFT REUNION to object to such disclosure of information concerning them. They may also exercise their rights of access and rectification in RSOFT REUNION’s database at any time.
The fact that RSOFT REUNION does not invoke any provision of these Terms and Conditions at a given time shall not constitute a waiver of its right to invoke such provisions at a later date.
These Terms and Conditions and all relationships between RSOFT REUNION and its Customers are governed by French law.
Any disputes that cannot be settled amicably shall fall under the EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF SAINT PIERRE, regardless of the Customer’s registered office or place of residence, notwithstanding multiple defendants or third-party proceedings. This jurisdiction clause shall not apply in the event of a dispute with a non-professional Customer, in which case the statutory rules of subject-matter and territorial jurisdiction shall apply. This clause is stipulated in the interest of RSOFT REUNION, which reserves the right to waive it at its discretion.
RSOFT REUNION designates its registered office at 252 Route de Cilaos, 97421 La Rivière Saint Louis, as its address for service.